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RETURN POLICY
We accept returns by permission only. Just returning something to us does not
guarantee that we'll take it back or issue a refund. Contact us at :
sales@ainterolmiracleherbs.co.za
to make arrangements for the
return.
* Item must be unused - unopened - shrink wrapped
* In original packaging and in perfect packing condition.
* Shipping charges are paid by you.
We will NOT refund shipping charges. Furthermore, we are NOT reselling or
restocking returned items due our strict hygienity policies. This is part of our
buyers protection to get always new, fresh and unused products.
To be eligible for a refund, you MUST return your item within 14 days of
receiving it. Refunds are issued within 48-72H after receiving the returned item
(not the day shipped back to us).
BROKEN ITEMS
* Note: proof of broken and or damaged shipments must be provided by the
customer in form of photo and documentation for broken shipment from your local
post office.
LOST ITEMS
* Note: proof of lost shipments must be provided by your local post office.
Documentation is needed. We will recheck all these claims from your local
postoffice, postal distribution center and your local customs until product is
reshipped. It could be that the item is still in transit, custom or was
accidentally delivered by your postal service to the wrong address.
SHIPPING ADDRESS & UNCLAIMED SHIPMENTS
If you fail to provide updated and correct shipping address for the delivery and
the product is returned to us we will not reship to you unless re-shipping
charges are paid by you. Same applies to unclaimed items.
All shipments that have been returned because they were unclaimed by you will be
subject to a recycling fee unless re-shipping charges are paid by you. Remember,
we do get documentation as a proof from any country if package was unclaimed.
SHIPPING & HANDLING FEES
We charge $2.00USD for Registered Mail fee. Packing material or packaging we
don't charge anything. All shipping costs are based purely on real shipping cost
by weight. We ship daily to over 30 countries (direct sales, distribution,
retail channels).
DELIVERY TIME
All orders & packages are processed & shipped from our facililty in 24-48 Hours.
Between Monday and Friday we deliver between 09.00-15.00 to Thailand Post
Service. Saturday only between 09.00-12.00. Your package leaves Thailand in 2-3
days after your order. Most of the time it takes by Thailand Post Service in
Airport Distribution Center. Your local post custom formalities & transit times
are no longer under our control. Jurisdiction of the domestic delivery is in
destination Postal Service hands (USPS, Parcel Force, Deutche Post etc.).
All packages are shipped as 1st Class Airmail package - REGISTERED MAIL which is
traced. Packages arrives to destination in 7-16 days. If it takes more than 15
days. Please visit your local post office and give your Registered Mail number &
claim your package. In many cases they left a notice to your front door but it
was lost.
If you need to return an item (by permission only), simply login to your
account, view the order using the "Complete Orders link under the My Account
menu and click the Return Item(s) button. We'll notify you via e-mail of your
refund once we've received and processed the returned item.
Shipments
We can ship to virtually any address in the world. Note that there are
restrictions on some products to certain countries, and some products cannot be
shipped to those destinations.
When you place an order, we will estimate shipping and delivery dates for you
based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may
appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are
weight-based. The weight of any such item can be found on its detail page. To
reflect the policies of the shipping companies we use, all weights will be
rounded up to the next full pound.
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